Privacy Policy

Cémoi Chocolatier, a société par actions simplifiée with share capital of €17,421,925, registered with the Perpignan Trade and Companies Register under number 564 202 166 and whose registered office is at 2980 avenue Julien Panchot, 66968 Perpignan, France, acting as the controller of your personal data, attaches great importance to protecting it.

Our group, which specialises in supplying chocolate-based products, is committed to guaranteeing your rights in this area, in accordance with the applicable regulations (French Act No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as amended, and the General Data Protection Regulation (GDPR) No. (EU) 2016/679 of 27 April 2016).

The purpose of this document is to tell you how the data you send us is collected and used when you visit our corporate website or our online shop, take part in the prize draws we organise, or subscribe to our Newsletter.

1. What data is collected?

The data collected includes in particular your surname, first name, postal address, email address, telephone number, date of birth, IP addresses and credit card numbers.

2. When is it collected?

Your data is collected when:

you subscribe to our Newsletter,
you enter our prize draws,
you browse our websites,
you create an account,
you make a purchase in our online shop,
you post comments,
you run searches,
you contact our customer service.

The information reaches us when you fill in the dedicated fields on our websites.

As regards the Newsletter, you may consent to receiving all of our offers or those of our partners. You may unsubscribe at any time, free of charge, by sending a request by email to the following address: contact@cemoi.fr. This option is repeated in each of our advertising emails.

When you browse our websites, information about your browsing may be recorded in cookies placed on your device, subject to your consent given by clicking the dedicated banner.

Cookies are small text files that can be read by a web server in the domain that placed the cookie on your hard drive. For more information about our cookie management policy, please see article 2.3 of the legal notice on our website.

We may also obtain your contact details and other personal information from third parties when you give us permission on our website to access your data through a social network, or through companies we work with.

3. How do we handle your personal data?

Your personal data is necessary for the purpose of the service we provide to you and is not used for any other purpose without your consent.

It enables us:

to let you take part in our prize draws;
to let you benefit from promotional operations;
to inform you of the new products and services we offer;
to gather your requests and feedback in order to improve our services;
to carry out any operation connected with running our online shop (orders, deliveries, invoices, payments, any disputes);
to handle your requests regarding your rights over the management of your personal data;
to give you access to the reserved, personal areas of our websites such as your account, and to implement the related security measures;
to store information relating to a form you have filled in on our websites (account registration, saving your login details, and so on) or to products or information you have ordered and/or viewed on our websites (basket contents, products added to the comparison tool, and so on), and to implement the related security measures;
to adapt the presentation of our websites to your device’s display preferences (in particular the language and currency used) as you browse;
to compile statistics on traffic volumes and on the use of the various elements making up our websites (in particular pages viewed and time spent per page), enabling us to improve how useful and easy to use our websites are;
to compile statistics and a history of the requests made to our customer service, enabling us to improve its quality.

4. How do you manage your personal data?

You can personalise and manage your preferences. You may access, amend and update your personal data, withdraw it or unsubscribe using the settings offered to you on our websites.

You may also contact our customer service (service.consommateur@cemoi.fr) with any question relating to these matters, and the following address (contactrgpd@cemoi.fr) regarding the management of your personal data.

Where we process your personal data on the basis of your consent and preferences, you have the right to withdraw that consent at any time; and where we base that processing on legitimate interests, you have the right to object to it.

5. Who receives your personal data?

The personal data collected on our websites is intended solely for the controller and its partners. It may be passed on to subsidiaries of the CEMOI Group, to subcontractors or to partner companies, strictly for the purposes set out above.

The controller may share your personal data with its partners in order to send you information about their products and services that may be of interest to you, provided that this is specified in your choices when you manage your communication preferences.

Your personal data may be passed to third parties so that the controller may:

comply with any applicable law, regulation or legal obligation;
resolve any security, fraud or technical issue;
protect its rights and those of its employees or customers;
act in the context of a merger or acquisition affecting the controller.

6. Where is your personal data stored, and what security measures apply?

Your personal data may be stored and processed in France or in another country where a subsidiary or sister company of the controller, or one of its service providers, is established – namely England, Germany, Poland, Côte d’Ivoire, Spain, Portugal and the United States. The use of your personal data in these countries remains compliant with the applicable regulations through the steps taken by the controller (including the contractual undertakings of subcontractors to that end).

Technical and organisational measures are taken by the controller to ensure the security of the processing of your personal data. These enable the controller to ensure the confidentiality, integrity and accessibility of your personal data.

7. How long is your personal data kept?

Your personal data is kept for as long as is necessary to provide you with the services or goods you want, to comply with the legal obligations to which we are subject and to ensure the security of your personal data.

8. What are your rights over your personal data?

We undertake to collect, process, record and store your personal data in accordance with the legal provisions in force. In accordance with French Data Protection Act No. 78-17 of 6 January 1978, as amended by the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), you have:

a right of access to your personal data,
the right to rectify or erase it,
the right to restrict its processing,
the right to object to that processing,
the right to the portability of your personal data (a copy of it),
the right to lodge a complaint with the CNIL if these rights are not respected.

These rights may be exercised on simple request:

By email to: contactrgpd@cemoi.fr
By post to the following address: Société Cémoi Chocolatier – Service Communication – 2980 avenue Julien Panchot – 66968 Perpignan Cedex 9, France.